Your Satisfaction, Our Priority: At Corporate Metal Solutions S.A. (CMS), we pride ourselves on delivering the highest quality products at competitive prices, complemented by exceptional customer service. We believe that your satisfaction is the key to our success.
- Specialized Expertise: Our specialization in creating custom recognition items distinguishes us from traditional retail stores. We employ a manufacturing-focused approach in our communication and operations, ensuring uniqueness in every aspect of our work.
- Commitment to Quality: Our team is committed to delivering only the best in terms of products and services. We focus on efficient logistics and superior craftsmanship, offering more than frequent customer interactions; we guarantee quality at every step.
- Quality Assurance: We guarantee 100% quality on all orders. If any item exhibits manufacturing or material defects, we will replace it at no additional cost.
- Order Verification: When placing your order, you will receive a digital proof for approval, allowing you to request adjustments in design, color, or spelling. After your approval, we will send a detailed order confirmation.
- Timely Production: Production times vary from 15 to 45 business days, extending to 4-12 weeks for jewelry items. Production begins only after your approval of both the digital proof and the order confirmation.
- Product Diversity: Our product range is wide and customized, including a variety of tailor-made items. Due to their unique nature, orders are final and non-refundable once confirmed.
- Intellectual Property Rights: By submitting your design, you confirm that you have all the necessary legal rights to the logos and images used, ensuring that no third-party rights are infringed.
- Design Approval: It is crucial to thoroughly inspect the digital proof and communicate any necessary changes before giving your approval.
- Order Confirmation: Carefully review all details in the order confirmation. Once approved, the order is set in motion and cannot be canceled.
- Shipping Accuracy: Providing accurate shipping details is essential. CMS is not responsible for delays caused by incorrect shipping information or due to uncontrollable events such as natural disasters.
- Timely Payments: A 50% deposit is required upon order approval, with the remaining balance due one week before shipping. Late payments may result in shipping delays.
- Finality of Orders: All orders are final and non-cancelable. Any legal disputes will be resolved in Panama City, Panama. In cases of copyright infringement, you will bear the responsibility and costs of defense.
- Jewelry and Stones Warranty
- One-Year Limited Warranty: Our jewelry products come with a one-year warranty covering defects in craftsmanship, materials, and manufacturing. Non-precious metal items are eligible for a 30-day replacement after receipt.
- Production Times: Production for semi-precious and precious metals can vary from 6 to 12 weeks, not including design and pre-production phases.
- Contact Us: For any inquiries or concerns, please contact us at +507 323 9173 or [email protected].
Unforeseen Events: CMS is not responsible for delivery delays or non-fulfillment in extraordinary circumstances such as war, terrorism, supply chain disruptions, pandemics, civil unrest, acts of God, or other uncontrollable events. Despite these challenges, we remain committed to doing our utmost to meet our obligations and serve our clients effectively.
Intellectual Property Compliance: By submitting your design to Corporate Metal Solutions S.A. (CMS), you affirm and represent that you have the legal authority and rights to use any logos, images, or designs included in your order. You ensure that these elements do not infringe upon or violate the intellectual property rights or other rights of third parties. You agree to indemnify and hold CMS harmless from any claims, damages, or legal actions resulting from the unauthorized use of intellectual property in your designs.
Design Verification and Approval: You are responsible for thoroughly inspecting the digital proof provided by CMS, paying particular attention to the design, grammar, color accuracy, and overall layout. Any requests for modifications or corrections must be communicated to CMS prior to your formal approval of the proof. Your approval signifies your acceptance of the design as-is for production and confirms the accuracy of all elements in the proof.
Order Confirmation and Cancellation Policy: Upon your approval of the digital proof and the order confirmation, CMS will initiate the production of your customized order. It is imperative that you carefully review all details in the order confirmation, as once production commences, the order cannot be altered, modified, or canceled under any circumstances.
Shipping Information and Liability: Accurate shipping information is essential. CMS is not responsible for any shipping delays or delivery issues arising from incorrect or incomplete shipping details provided by you. Additionally, CMS shall not be held liable for delays or non-delivery of orders due to external factors beyond our control, including but not limited to customs clearance issues, civil unrest, acts of God, supply chain disruptions, and other similar unforeseen events or natural disasters.
Payment Terms and Consequences of Late Payment: To ensure seamless order processing, a payment of 50% of the total order cost is required upon your approval of the order. The remaining balance is due one week prior to the scheduled shipping date. We recommend completing the final payment by the 15th business day from the date of your order confirmation to facilitate timely release and shipment of your order. Please be advised that late payments may lead to delays in the production or shipping process, and CMS is not responsible for any such delays caused by late payments.
By engaging with CMS and confirming your order, you agree to adhere to these terms and conditions.