CMS General Questions

At Corporate Metal Solutions SA .. Also known as [CMS], our business is based on a simple premise: we will provide our customers with the best quality product at the lowest possible price and with the maximum service anywhere. We know that our success is based on your satisfaction with our products.


Support our products

As mentioned above, every order with CMS is covered by our 100% quality guarantee. At no cost to you, we will be happy to replace any item found to be defective in workmanship or materials.

Provide you with accurate information

A digital proof of your design will be emailed to you before production begins. This will be a graphic artist's representation of the product you are ordering. This is your opportunity to make any corrections or changes you want before your order is placed.

Send you a written order confirmation

After receiving your return email approving the test, and before production begins, you will be sent an email with a confirmation notification. This will contain all the details of your order, including size, type, quantity, colors, and anticipated delivery date. This is your last chance to make the necessary changes.

Producing your custom order to your specifications and on time ...

After approving both the digital proof and the order confirmation, we will produce your custom product order in approximately 14-20 business days, unless otherwise noted on your quote and invoice. We will then ship your order (at no additional cost to you) directly to the address you specify. Special circumstances may change production or delivery, we will notify you if such a situation occurs. Your official quote also describes the special terms and conditions of your custom order.

Please note: We will do everything in our power to deliver your credentials in a timely manner. However, between May 1 and July 31 and December 10 to January 3 of each calendar year, CMS does NOT guarantee the delivery date of any custom order.

Other customer products

All orders with Corporate Metal Solutions SA [clothing, promotional products, clothing, uniforms, uniform accessories, tactical accessories, accessories, jewelry and any item that accepts the terms of conditions.

You are responsible for ordering your personalized items to avoid possible delays due to circumstances beyond the control of CMS employees and / or its affiliates. Also, keep in mind that once you have placed your order, you will not be able to cancel for any reason. We do not provide refunds for custom items, because no one else requires your custom items for their business.

Overwhelming force. Notwithstanding any provision to the contrary contained herein, neither party shall be liable for delays or failures in performance resulting from acts beyond its reasonable control, including, but not limited to, force majeure, acts of war, or terrorism. , supply shortages, failures or malfunctions, interruptions or malfunctions of computer facilities, or loss of data due to power outages or mechanical difficulties with information storage or retrieval systems, labor difficulties or civil disturbances, delays in the courier service, customs delays, theft, loss in transit, etc. From the foregoing, should this occur, each party agrees to make a good faith effort to fulfill its obligations hereunder.

Due to the logistics of the courier companies and its own possible delays, CMS does not guarantee any delivery time for any order.

We want this to be the best experience you've ever had when it comes to custom orders! If you have any concerns or questions, we would love to hear from you. Call us at +507 323 9173 or contact us by email at


Legal ownership of all logos, trademarks and copyrights

By submitting your design to CMS, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe the rights of any other company or individual.

Pay due attention to the evidence provided

Once you receive the digital proof of your credentials, please review it in detail. Pay particular attention to layout, grammar, and colors. Once you have made the necessary changes to your test, please email us. This is your signal to us that everything has been approved.  DO NOT USE INCORRECT TERMINOLOGY;   one result will be the unsolicited product and the responsibility lies with the customer.

Nota: Utilizamos el sistema de combinación de colores Pantone ™ PMS.  Debido a que los monitores de computadora varían en la forma en que muestran los colores, es importante que indique sus opciones de color utilizando los números Pantone PMS.  Para obtener información adicional, visite el sitio web de Pantone en  Los libros en color de PMS están disponibles en la mayoría de las tiendas de suministros de arte, imprentas y algunas bibliotecas.  Todos los números de PMS aparecerán en la parte inferior de su prueba para que pueda verificarlos fácilmente.  Utilizamos la carta de colores Pantone con recubrimiento sólido.

Revise los detalles de la confirmación de su pedido

Después de que nos haya devuelto su prueba, encontró una confirmación de pedido.  Una vez más, revise la información detenidamente.  Si toda la información es correcta, devuélvanosla e iniciaremos el proceso de producción.  Nota: una vez que un pedido ha sido aprobado y confirmado, no se puede cancelar por ningún motivo.

Proporcione la información de envío correcta

Su pedido se producirá y enviará después de la aprobación del diseño dentro de 10 a 20 días para los pines de solapa y de 14 a 25 días para las insignias (tenga en cuenta las excepciones a nuestro programa de entrega anterior).  No podemos ser responsables de retrasos en el envío causados ​​por información de dirección incorrecta, procedimientos de agentes de aduanas locales e internacionales, enrutamiento incorrecto de su paquete o direcciones de envío que no se pueden entregar, así como solicitudes de cambios de dirección y actos de la naturaleza y Dios.

Detalles legales:

Todos los pedidos son definitivos.  Debido a la naturaleza personalizada de nuestros productos que suministramos / fabricamos, todas las ventas son finales.  Una vez que se ha realizado un pedido, no se puede cancelar por ningún motivo.  CMS no emite reembolsos.  Como se mencionó anteriormente, reemplazaremos, dentro de los 30 días posteriores a la recepción, cualquier artículo de metal no precioso que contenga defectos en materiales o mano de obra, para artículos de metal precioso requerimos que los defectos devueltos sean rehechos.

Si surge una disputa legal, se acuerda que el lugar para dicha disputa es el país de Panamá, Ciudad de Panamá.  Si la disputa se refiere al uso ilegal de derechos de autor o infracción de marca registrada, acepta defender el reclamo a su propio costo.  Usted acepta pagar los daños y costos evaluados contra CMS y sus afiliados como resultado de dicha demanda o procedimiento.  También acepta que los productos de CMS sean inofensivos en dicha demanda o procedimiento. pines de solapa / pines de intercambio militar o insignias, que se muestran en este sitio web que contienen logotipos corporativos o marcas comerciales, se muestran solo para ilustrar las capacidades de reproducción de CMS.  Comprar mercadería de CMS de ninguna manera o forma le otorga permiso para reproducir logotipos, ni transfiere, otorga o alquila la propiedad de ningún logotipo o marca comercial.

[In accordance with our guarantees, terms and conditions and the pages of our website, know that there are no order cancellations].

Your product is designed exclusively for you and cannot be marketed to third parties. Your quote could include more details of the terms and conditions related to your unique product and design. Your item will look different than 2D and 3D illustrations in reality.

Note: semi-precious and precious metal production; 6 to 12 weeks production time. Depending on your production design and quantity will affect the production time. Precious and Sem-Precious cannot be rushed, and proper time is required. Production time does not include design time, administration duties that the client/ reseller does prior to confirming production time. We thank you in advance for understanding and respecting the processes required to make custom jewelry, for you and your clients.